Contact
The best way to reach immerse.school support is email:
Please do not include API keys, passwords, private learning text, or other sensitive information in your message.
Your address, message, and attachments are used to reply and investigate the issue. The privacy page explains retention and how to ask for deletion.
A few things to try
- If AI setup says a key is missing, open Settings → AI & Models and check the provider used for that task.
- If local AI is unavailable, check that your iPhone and iOS version support the selected Apple model.
- If a YouTube video has no captions, try another video or choose its language manually.
- If the app feels stuck, close and reopen it before clearing local data.
When you write
It helps to include:
- the device and operating system version;
- the part of the app you were using;
- what you expected and what happened instead;
- a screenshot, if it does not contain anything private.
Privacy and local data
The current app does not require an immerse.school account. You can clear settings and cached data from Settings → Storage. Provider keys saved in secure storage are managed separately in AI settings. Read the plain-language privacy page for the full picture.